Frequesntly asked Questions

Yes. We have a Carry-In service for Samsung repairs just bring your Samsung product into our store in Telford and we will take care of everything for you. We also run a PC Clinic which you can bring your other items in to such as TVs and DVD players: our expert A Graded Samsung Engineers will have an expert opinion for you in a matter of hours.

We are based in Telford. You can find all our contact details on our Contact page.



You can Track the progress of your Repair at every step. Feel free to Contact us also if you have any queries at any point of your repair, our dedicated staff will be happy to help.

You can also track collection and delivery information via DPD courier website on their Tracking page. The DPD tracking numbers will be listed in the tracking information we provide.



In most cases we will require Proof of Purchase for all in-warranty repairs, this is a requirement of Samsung.


We aim to complete all repairs in 5-Days from receipt of the Product at our repair center. This can be delayed however for several reasons including delays in Contacting the Customer and delays in Parts being available from Samsung.

Please ensure we have all of your contact details in case we require any information.

If you are worried about delays in your repair please Contact us and we will advise of any issues. You can also Track the progress of your repair.


Please Contact us. Fill in your request and we will reply as soon as possible.

Alternatively please contact a member of our team on:

 0344 980 2125

e-mail at enquiries@digigroup.co.uk and they will be happy to help you.

Our Address is:

    Digiland House,
    Stafford Park 12,
    Telford TF3 3BJ

General information

We always try and maintain data on hard drives where possible; however Customers should be aware that data loss may occur. If you require data recovery options please Contact our staff who will be happy to advise on data recovery/protection options.